We are currently experiencing technical difficulties with our Online Consultation (eConsult) service. This has been reported and we hope to have the service resumed soon.

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Patient News

3 Aug, 2023
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Protect your child against Mumps, Measles and Rubella (MMR)

Our records show that your child hasn’t had one or both doses of measles, mumps and rubella (MMR) vaccine dose which helps protect them against these potentially serious illnesses. Contact your child’s GP practice to book their appointment and find more information about the MMR vaccine here: www.nhs.uk/mmr and https://vaccineknowledge.ox.ac.uk/mmr-vaccine

MMR information leaflet

 

Our records show that your child hasn’t had one or both doses of measles, mumps and rubella (MMR) vaccine dose which helps protect them against these potentially serious illnesses. Contact your child’s GP practice to book their appointment and find more information about the MMR vaccine here: www.nhs.uk/mmr and https://vaccineknowledge.ox.ac.uk/mmr-vaccine

MMR information leaflet

 

How you make a complaint about primary care services has changed

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

There are two ways people can make a complaint about GPs, dentists, opticians or pharmacies:

o They can complain to the healthcare provider: this is the organisation where they received the NHS service, for example a GP practice, a dental practice, a community pharmacy or an optometry practice or

o They can complain to the commissioner of the service: this is the organisation that paid for the service or care they received.

After 1 July 2023 if people want to make a complaint about primary care services to the commissioner, the way to do this is changing. Rather than contacting NHS England, people will contact the Complaints team via new contact details below:

South East Complaints Hub

NHS Frimley ICB

Aldershot Centre for Health

Hospital Hill 

Aldershot 

Hampshire 

GU11 1AY

Phone number: 0300 561 0290 

Email address: frimleyicb.southeastcomplaints@nhs.net

As each email received is so important to the team, an acknowledgement to all complaints will be sent as soon as possible.

Information governance regulations mean that the emails sent to the old email address after 1 July, cannot be automatically forwarded and the inbox will not be accessible. People will therefore receive an automatic response, asking them to resend their email to the new address.

Members of the public with ongoing complaints received after 1 July 2022 will receive a letter from NHS England informing them that the Complaints team based in the South East Complaints Hub, hosted by NHS Frimley ICB will now be handling their complaint with confirmation of their case handler. We would like to reassure you that the current team and case handler will remain the same as the staff move organisation.

Members of the public will still be able to make a complaint to the provider. This is NOT changing. There is also no change for people wishing to make a complaint for specialised services, health and justice, screening and immunisations and Continuing Healthcare.

4 Aug, 2023
18 Aug, 2023
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NHS App: A More Secure and Reliable Way to Receive Messages from Your Surgery

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

Please click the link below to download the NHS App.

NHS App | www.nhs.uk

New website

Welcome to Ragstone Road Surgery's new website, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, COVID changes, vaccine news and latest news.

Welcome to Ragstone Road Surgery's new website, we hope you will find it informative, useful and we welcome your feedback about it. We will try to keep it up to date as possible with surgery changes such as new patient services available to you, COVID changes, vaccine news and latest news.

Strep A/Scarlet Fever

“We are receiving an unprecedented demand from our patients due to the national outbreaks of Strep A/Scarlet Fever and general winter illnesses. Before calling regarding a concern on Strep A/Scarlet Fever please visit NHS Frimley Healthier Together website to find:

Symptoms

NHS traffic light guidance to help you identify next steps to take

When to seek medical help and where from https://frimley-healthiertogether.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever

“We are receiving an unprecedented demand from our patients due to the national outbreaks of Strep A/Scarlet Fever and general winter illnesses. Before calling regarding a concern on Strep A/Scarlet Fever please visit NHS Frimley Healthier Together website to find:

Symptoms

NHS traffic light guidance to help you identify next steps to take

When to seek medical help and where from https://frimley-healthiertogether.nhs.uk/parentscarers/worried-your-child-unwell/scarlet-fever

FOR ALL PATIENTS

Ragstone Road Surgery are moving to a new clinical system on Tuesday 8 November 

Please be aware that during this time there may be some disruption to our normal services – please see further details below. 

We ask that you kindly bear with us whilst this migration is undertaken 

PATIENT APPOINTMENTS FROM 7 TO 9 NOVEMBER 
On Monday 7 November – we will be offering Emergency on the Day only appointments. 

Tuesday 8 November there will be Emergency on the Day appointments only in the morning as the Surgery will be closed from 12.30 that day 

The out of hours arrangements will be in place during the afternoon so should you need to contact a GP , please call 111 or in case of emergencies call 999 

Wednesday 9 November 

Regular appointment slots and times will be available for all patients. 

ONLINE ACCESS FOLLOWING THE MIGRATION 
All patients currently registered for Online Access will need to re-register following the migration to our new clinical system. 

From 9 November you will need to go online using the following link: https://www.patientaccess.com/ 

On the Patient Access sign in screen, select Register Now. 

Once you have created your account you will receive a validation email. This will provide you with a link to verify your email address. Once you have verified your email address then you can click Sign in to Patient Access. 

You can then link your Patient Access account to your GP practice. 

NOTE: You will only be able to access your records and prescriptions once the Practice has confirmed your identity. This may take a little while following the migration to our new clinical system, so please be patient with our staff. If you have any queries please email the Practice on frimleyicb.ragstoneroad@nhs.net. We will NOT be able to take enquiries relating to Online Services over the phone

Ragstone Road Surgery are moving to a new clinical system on Tuesday 8 November 

Please be aware that during this time there may be some disruption to our normal services – please see further details below. 

We ask that you kindly bear with us whilst this migration is undertaken 

PATIENT APPOINTMENTS FROM 7 TO 9 NOVEMBER 
On Monday 7 November – we will be offering Emergency on the Day only appointments. 

Tuesday 8 November there will be Emergency on the Day appointments only in the morning as the Surgery will be closed from 12.30 that day 

The out of hours arrangements will be in place during the afternoon so should you need to contact a GP , please call 111 or in case of emergencies call 999 

Wednesday 9 November 

Regular appointment slots and times will be available for all patients. 

ONLINE ACCESS FOLLOWING THE MIGRATION 
All patients currently registered for Online Access will need to re-register following the migration to our new clinical system. 

From 9 November you will need to go online using the following link: https://www.patientaccess.com/ 

On the Patient Access sign in screen, select Register Now. 

Once you have created your account you will receive a validation email. This will provide you with a link to verify your email address. Once you have verified your email address then you can click Sign in to Patient Access. 

You can then link your Patient Access account to your GP practice. 

NOTE: You will only be able to access your records and prescriptions once the Practice has confirmed your identity. This may take a little while following the migration to our new clinical system, so please be patient with our staff. If you have any queries please email the Practice on frimleyicb.ragstoneroad@nhs.net. We will NOT be able to take enquiries relating to Online Services over the phone

Coronavirus (COVID-19)

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
 

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.

Advice in your region:

England | Scotland | Wales | Northern Ireland | Ireland

Get the latest NHS information and advice about coronavirus (COVID-19).

Check if you or your child has coronavirus symptoms

Find out about the main symptoms of coronavirus and what to do if you have them.

Self-isolation and treatment if you have coronavirus symptoms

Advice about staying at home (self-isolation) and treatment for you and anyone you live with.

Testing and tracing

Information about testing for coronavirus and what to do if you're contacted by the NHS Test and Trace service.
 

People at high risk

Advice for people at higher risk from coronavirus, including older people, people with health conditions and pregnant women.

Social distancing and changes to everyday life

Advice about avoiding close contact with other people (social distancing), looking after your wellbeing and using the NHS and other services during coronavirus.

GOV.UK: coronavirus – guidance and support

Government information and advice.